School & District Management Download

Navigating Tense Conversations at Work: A Guide for Educators (Downloadable)

By Olina Banerji — October 02, 2024 3 min read
Polar opposite hands hold u a triangular flag. Teamwork, resolution, truce.
  • Save to favorites
  • Print

Tragic shootings. Culture wars. Threats of violence. Closures resulting from debunked, racist allegations against Haitian immigrants in Ohio. A lot has happened in schools in the run-up to a contentious and hotly debated national election.

But this year isn’t unique. Schools have, historically, been a public space where polarizing issues have played out. In recent years though, these debates have become more high-pitched and polarizing with real-life consequences—sometimes even costing teachers and school leaders their jobs.

In a nationally representative survey conducted by the EdWeek Research Center this summer, a quarter of teachers and school leaders polled said that politics, political ideologies, and/or politicians have contributed most to the polarization they’ve faced in their district or schools. Nineteen percent said the top contributor was social media.

See also

A scholar look up at a wave that is about to overtake them
Eva Vázquez for Education Week

Educators are also hesitant to bring up politically sensitive topics in class, even if these topics relate directly to a social studies lesson. In response, they’ve adjusted or changed their instructional approach, the same survey found: Thirty-five percent of teachers reported that they skipped an entire topic or subtopic because it would spark complaints from students, parents, or their superiors, while 23 percent said they had skipped a potentially “controversial” topic. Nineteen percent felt compelled to bring up diverse perspectives on a topic, even if they felt the topic didn’t need that treatment.

Teaching within these tight parameters can be exhausting—and could lead to quicker teacher burnout, which is already a significant problem. School leaders need to step in, and find ways to tackle the looming threat of polarizing conflict.

“The 21st-century superpower is facilitation. It’s not charisma-led leadership,” said Martin Carcasson, a liberal arts professor and the founder and director of the Center for Public Deliberation at the Colorado State University. Carcasson coaches school and district leaders to broach, and facilitate, difficult conversations within their district offices, with parents, and with the larger school community.

Conflicts within a school community over divisive issues like reading instruction, gun control, or the rights of transgender students can often mimic what’s happening in the political sphere, where the two-party system often reduces every debate to a political zero-sum game: Do everything in your power to make your opponent’s ideas fail.

“It’s a cynical view of the system,” Carcasson said in an interview with Education Week this summer.

Breaking the cynicism is hard. There’s a way to do it

School leaders, as facilitators, can turn a confrontational debate on its head. In some cases, when leaders can anticipate conflict, they can be proactive about diffusing it.

Not all conflicts can be avoided, though. For these times, it’s important for school leaders to build their facilitation muscles. Carcasson, in his own coaching, has relied on a guided map that can help leaders get in—and out—of a polarizing debate with a solution that works for every participant. It’s called the Groan Zone.

The “groan zone” framework for decision-making was popularized in 1996 by Sam Kaner, an organization development expert. It has three distinct stages:

  1. divergent thinking or collecting data,
  2. the Groan Zone, or the main debate, and
  3. convergent thinking, or coming to a resolution.

In each part of this process, the leader, as a facilitator, will need a different skillset. We’ve adapted this facilitation guide for educators to use in heated conversations with each other, parents, or even students during a class discussion on a controversial or polarizing topic.

Download the Guide (PDF)

    Related Tags:

    Vanessa Solis, Associate Design Director contributed to this article.

    Events

    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    Professional Development Webinar
    Grow Leaders, Keep Teachers: Leadership Development as a Staffing Strategy
    Find out how to turn leadership development into a staffing strategy and grow your next generation of school leaders from within.
    Content provided by Frontline Education
    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    Teaching Webinar
    Closing the Practice Gap: Essential Insights for Leaders
    Three instructional experts will share strategies for making students’ reading and math practice more engaging and impactful this year.
    Content provided by Renaissance
    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    School & District Management Webinar
    The Principal's Role in Collective Efficacy and Student Outcomes
    Learn practical strategies that help principals translate their confidence into stronger collective teacher efficacy and student outcomes.
    Content provided by Otus

    EdWeek Top School Jobs

    Teacher Jobs
    Search over ten thousand teaching jobs nationwide — elementary, middle, high school and more.
    View Jobs
    Principal Jobs
    Find hundreds of jobs for principals, assistant principals, and other school leadership roles.
    View Jobs
    Administrator Jobs
    Over a thousand district-level jobs: superintendents, directors, more.
    View Jobs
    Support Staff Jobs
    Search thousands of jobs, from paraprofessionals to counselors and more.
    View Jobs

    Read Next

    School & District Management Opinion Don’t Make This Common Mistake When Onboarding New Teachers
    A few small adjustments can make experienced teachers feel valued and new teachers supported.
    Renee Gugel
    3 min read
    Two teachers with different skill levels train differently to arrive at the same destination
    Vanessa Solis/Education Week + Getty
    School & District Management Should Districts Pay Vendors Based on Student Outcomes? What the Research Says
    Tying vendor pay to outcomes can help boost student achievement, researchers find.
    4 min read
    ISTEJune30AA
    Education technology companies market their products and services at the ISTE Live 26 + ASCD Annual Conference in late June in Orlando, Fla. Some school districts are now insisting that payments to ed-tech companies be linked to evidence that their products and services improve student learning.
    Marvin Joseph/Education Week
    School & District Management Who Inspires You? Nominate Them For EdWeek Leaders To Learn From
    Nominations are due at midnight Sept. 8, 2026. The next cohort of honorees will be recognized in February 2027.
    3 min read
    tk
    The 2026 EdWeek Leaders To Learn From.
    Education Week
    School & District Management From Our Research Center 75% of Educators Expect Student Behavior to Be a Challenge This Year. What Else?
    Students themselves are top of mind, even as districts face financial headwinds and broader uncertainty.
    6 min read
    Image of a person on a unicycle juggling icons representing: computers, calendar, planning documents, financial documents, desk with lunch bag and coffee mug.
    Robert Neubecker for Education Week