School & District Management Download

Navigating Tense Conversations at Work: A Guide for Educators (Downloadable)

By Olina Banerji — October 02, 2024 3 min read
Polar opposite hands hold u a triangular flag. Teamwork, resolution, truce.
  • Save to favorites
  • Print

Tragic shootings. Culture wars. Threats of violence. Closures resulting from debunked, racist allegations against Haitian immigrants in Ohio. A lot has happened in schools in the run-up to a contentious and hotly debated national election.

But this year isn’t unique. Schools have, historically, been a public space where polarizing issues have played out. In recent years though, these debates have become more high-pitched and polarizing with real-life consequences—sometimes even costing teachers and school leaders their jobs.

In a nationally representative survey conducted by the EdWeek Research Center this summer, a quarter of teachers and school leaders polled said that politics, political ideologies, and/or politicians have contributed most to the polarization they’ve faced in their district or schools. Nineteen percent said the top contributor was social media.

See also

A scholar look up at a wave that is about to overtake them
Eva Vázquez for Education Week

Educators are also hesitant to bring up politically sensitive topics in class, even if these topics relate directly to a social studies lesson. In response, they’ve adjusted or changed their instructional approach, the same survey found: Thirty-five percent of teachers reported that they skipped an entire topic or subtopic because it would spark complaints from students, parents, or their superiors, while 23 percent said they had skipped a potentially “controversial” topic. Nineteen percent felt compelled to bring up diverse perspectives on a topic, even if they felt the topic didn’t need that treatment.

Teaching within these tight parameters can be exhausting—and could lead to quicker teacher burnout, which is already a significant problem. School leaders need to step in, and find ways to tackle the looming threat of polarizing conflict.

“The 21st-century superpower is facilitation. It’s not charisma-led leadership,” said Martin Carcasson, a liberal arts professor and the founder and director of the Center for Public Deliberation at the Colorado State University. Carcasson coaches school and district leaders to broach, and facilitate, difficult conversations within their district offices, with parents, and with the larger school community.

Conflicts within a school community over divisive issues like reading instruction, gun control, or the rights of transgender students can often mimic what’s happening in the political sphere, where the two-party system often reduces every debate to a political zero-sum game: Do everything in your power to make your opponent’s ideas fail.

“It’s a cynical view of the system,” Carcasson said in an interview with Education Week this summer.

Breaking the cynicism is hard. There’s a way to do it

School leaders, as facilitators, can turn a confrontational debate on its head. In some cases, when leaders can anticipate conflict, they can be proactive about diffusing it.

Not all conflicts can be avoided, though. For these times, it’s important for school leaders to build their facilitation muscles. Carcasson, in his own coaching, has relied on a guided map that can help leaders get in—and out—of a polarizing debate with a solution that works for every participant. It’s called the Groan Zone.

The “groan zone” framework for decision-making was popularized in 1996 by Sam Kaner, an organization development expert. It has three distinct stages:

  1. divergent thinking or collecting data,
  2. the Groan Zone, or the main debate, and
  3. convergent thinking, or coming to a resolution.

In each part of this process, the leader, as a facilitator, will need a different skillset. We’ve adapted this facilitation guide for educators to use in heated conversations with each other, parents, or even students during a class discussion on a controversial or polarizing topic.

Download the Guide (PDF)

    Related Tags:

    Vanessa Solis, Associate Design Director contributed to this article.

    Events

    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    Recruitment & Retention Webinar
    Hiring, Retention, and Fill Rates: A Data-Driven Sub Strategy
    Explore what keeps substitutes coming back and hear how one district rebuilt its substitute hiring process and improved its fill rate.
    Content provided by Frontline Education
    Early Childhood K-12 Essentials Forum Early Childhood Education: Building Essential Skills for Success
    Join this free virtual event to examine the biggest challenges in supporting young children, from preschool through elementary school. 
    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    Student Absenteeism Webinar
    Attendance Isn't an Attendance Problem
    Boost attendance by strengthening relationships, belonging, and support with practical strategies from Doug Fisher & Nancy Frey.
    Content provided by Corwin

    EdWeek Top School Jobs

    Teacher Jobs
    Search over ten thousand teaching jobs nationwide — elementary, middle, high school and more.
    View Jobs
    Principal Jobs
    Find hundreds of jobs for principals, assistant principals, and other school leadership roles.
    View Jobs
    Administrator Jobs
    Over a thousand district-level jobs: superintendents, directors, more.
    View Jobs
    Support Staff Jobs
    Search thousands of jobs, from paraprofessionals to counselors and more.
    View Jobs

    Read Next

    School & District Management Opinion How Much Do Instructional Reforms Actually Improve Schools?
    A new book asks whether improvement science delivers—and finds the biggest obstacles are mundane.
    5 min read
    The United States Capitol building as a bookcase filled with red, white, and blue policy books in a Washington DC landscape.
    Luca D'Urbino for Education Week
    School & District Management Funding, Tech, Politics: Here’s What's Weighing on District Leaders This Year
    Superintendents worry that funding challenges may overshadow student growth.
    1 min read
    WASHINGTON,DC - JUNE 10: Dr. Aaron Spence, Superintendent, Loudoun County Public Schools and Dr. Macquline King, Superintendent and CEO of Chicago Public Schools speak with US Representative Mark Takano, Democrat from California, before a House Education and Workforce Committee hearing titled “Breaking Trust: Attacks On Parental Rights, Inappropriate Content, And Legal Abuses In America’s Schools” on Capitol Hill on Wednesday, June 10, 2026 in Washington, DC.
    Dr. Aaron Spence, the superintendent of Loudoun County schools and Dr. Macquline King, the superintendent and CEO of Chicago Public Schools speak with U.S. Representative Mark Takano, D-Calif., before a House Education and Workforce Committee hearing. Superintendents say they're anxious about financial pressure in the upcoming school year—but committed to providing students with the opportunities and resources they need to thrive.
    Jabin Botsford For Education Week
    School & District Management Teachers Are Facing More Aggression at Work. How Can Schools Protect Them?
    Teachers feel less victimized when they have their principal's support
    4 min read
    Abigail “Abby” Zwerner shares a moment with her mother Julie Zwerner after a verdict was reached in her lawsuit against the assistant principal, Ebony Parker, of Richneck Elementary School during proceedings at Newport News Circuit Court on Nov. 6, 2025 , in Newport News, Va. Zwerner was injured when a 6-year-old male student shot her while she was teaching. Violence against educators has risen since schools reopened after the pandemic.
    Richneck Elementary schoolteacher Abigail Zwerner with her mother after a verdict was reached in her lawsuit against the school's assistant principal, Ebony Parker, at Newport News Circuit Court on Nov. 6, 2025 in Newport News, Va. A 6-year-old student brought a loaded gun to school that was later used to shoot Zwerner, despite her raising concerns with school officials.
    Kendall Warner/The Virginian-Pilot via TNS
    School & District Management Q&A Many Teachers Are Bored in Team Meetings. Here's How to Keep Them Engaged
    Author Elisa MacDonald says meetings are about adults learning, not sticking to an agenda.
    4 min read
    Collage of book and symbols of planning pages, sharing of viewpoints, dialogue, and collaboration.
    Laura Baker/Education Week + Canva