School & District Management Download

Navigating Tense Conversations at Work: A Guide for Educators (Downloadable)

By Olina Banerji — October 02, 2024 3 min read
Polar opposite hands hold u a triangular flag. Teamwork, resolution, truce.
  • Save to favorites
  • Print

Tragic shootings. Culture wars. Threats of violence. Closures resulting from debunked, racist allegations against Haitian immigrants in Ohio. A lot has happened in schools in the run-up to a contentious and hotly debated national election.

But this year isn’t unique. Schools have, historically, been a public space where polarizing issues have played out. In recent years though, these debates have become more high-pitched and polarizing with real-life consequences—sometimes even costing teachers and school leaders their jobs.

In a nationally representative survey conducted by the EdWeek Research Center this summer, a quarter of teachers and school leaders polled said that politics, political ideologies, and/or politicians have contributed most to the polarization they’ve faced in their district or schools. Nineteen percent said the top contributor was social media.

See also

A scholar look up at a wave that is about to overtake them
Eva Vázquez for Education Week

Educators are also hesitant to bring up politically sensitive topics in class, even if these topics relate directly to a social studies lesson. In response, they’ve adjusted or changed their instructional approach, the same survey found: Thirty-five percent of teachers reported that they skipped an entire topic or subtopic because it would spark complaints from students, parents, or their superiors, while 23 percent said they had skipped a potentially “controversial” topic. Nineteen percent felt compelled to bring up diverse perspectives on a topic, even if they felt the topic didn’t need that treatment.

Teaching within these tight parameters can be exhausting—and could lead to quicker teacher burnout, which is already a significant problem. School leaders need to step in, and find ways to tackle the looming threat of polarizing conflict.

“The 21st-century superpower is facilitation. It’s not charisma-led leadership,” said Martin Carcasson, a liberal arts professor and the founder and director of the Center for Public Deliberation at the Colorado State University. Carcasson coaches school and district leaders to broach, and facilitate, difficult conversations within their district offices, with parents, and with the larger school community.

Conflicts within a school community over divisive issues like reading instruction, gun control, or the rights of transgender students can often mimic what’s happening in the political sphere, where the two-party system often reduces every debate to a political zero-sum game: Do everything in your power to make your opponent’s ideas fail.

“It’s a cynical view of the system,” Carcasson said in an interview with Education Week this summer.

Breaking the cynicism is hard. There’s a way to do it

School leaders, as facilitators, can turn a confrontational debate on its head. In some cases, when leaders can anticipate conflict, they can be proactive about diffusing it.

Not all conflicts can be avoided, though. For these times, it’s important for school leaders to build their facilitation muscles. Carcasson, in his own coaching, has relied on a guided map that can help leaders get in—and out—of a polarizing debate with a solution that works for every participant. It’s called the Groan Zone.

The “groan zone” framework for decision-making was popularized in 1996 by Sam Kaner, an organization development expert. It has three distinct stages:

  1. divergent thinking or collecting data,
  2. the Groan Zone, or the main debate, and
  3. convergent thinking, or coming to a resolution.

In each part of this process, the leader, as a facilitator, will need a different skillset. We’ve adapted this facilitation guide for educators to use in heated conversations with each other, parents, or even students during a class discussion on a controversial or polarizing topic.

Download the Guide (PDF)

    Related Tags:

    Vanessa Solis, Associate Design Director contributed to this article.

    Events

    Student Well-Being & Movement K-12 Essentials Forum How Schools Are Teaching Students Life Skills
    Join this free virtual event to explore creative ways schools have found to seamlessly integrate teaching life skills into the school day.
    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    Special Education Webinar
    Bridging the Math Gap: What’s New in Dyscalculia Identification, Instruction & State Action
    Discover the latest dyscalculia research insights, state-level policy trends, and classroom strategies to make math more accessible for all.
    Content provided by TouchMath
    This content is provided by our sponsor. It is not written by and does not necessarily reflect the views of Education Week's editorial staff.
    Sponsor
    School & District Management Webinar
    Too Many Initiatives, Not Enough Alignment: A Change Management Playbook for Leaders
    Learn how leadership teams can increase alignment and evaluate every program, practice, and purchase against a clear strategic plan.
    Content provided by Otus

    EdWeek Top School Jobs

    Teacher Jobs
    Search over ten thousand teaching jobs nationwide — elementary, middle, high school and more.
    View Jobs
    Principal Jobs
    Find hundreds of jobs for principals, assistant principals, and other school leadership roles.
    View Jobs
    Administrator Jobs
    Over a thousand district-level jobs: superintendents, directors, more.
    View Jobs
    Support Staff Jobs
    Search thousands of jobs, from paraprofessionals to counselors and more.
    View Jobs

    Read Next

    School & District Management How Two Award-Winning Educators Created Schoolwide Systems for Academic Support
    Boosting student achievement should be a building-wide mission, they say.
    3 min read
    From left: Office of Candidate Services at University of Central Arkansas Director Gary Bunn; Arkansas Department of Education Secretary Jacob Oliva; LISA Academy North Middle-High School Principal Bilal Uygur; recipient Jaime Garcia (AR '25); LISA Academy North Middle-High School CEO/Superintendent Dr. Fatih Bogrek; and National Institute for Excellence in Teaching Chief Executive Officer Dr. Joshua Barnett.
    Jaime Garcia, the dean of academics at LISA Academy North Middle-High School won a $25,000 award from the National Institute for Excellence in Teaching, in part for the work he's done to build community and academic by having students help their classmates.
    Milken Family Foundation
    School & District Management Q&A How a Leader Developed Farm-to-Table School Lunches Without Breaking the Bank
    An Arizona school nutrition director discusses how districts can overcome logistical hurdles and negotiate prices.
    5 min read
    District poses for a portrait at the Garden Cafe in Phoenix, Arizona, on Jan 21, 2026.
    Cory Alexander, child nutrition director for Osborn School District, poses for a portrait at the Garden Cafe in Phoenix on Jan. 21, 2026.
    Adriana Zehbrauskas for Education Week
    School & District Management Leader To Learn From How This Leader Uses Gaming to Change Students’ Lives
    Laurie Lehman helped her district see the power of esports to illuminate new career paths for students.
    12 min read
    Portrait of Laurie Lehman in the classroom at La Cueva High School in Albuquerque, New Mexico, on January 23, 2026.
    Laurie Lehman, the esports manager for New Mexico's Albuquerque Public Schools, visits La Cueva High School on January 23, 2026.
    Ramsay de Give for Education Week
    School & District Management Q&A 'Esports Are a Game-Changer': How This Leader Got Buy-in for Student Gaming
    How one district leader turned esports into an opportunity for more than 1,500 students.
    4 min read
    Laurie Lehman, esports district manager for Albuquerque Public Schools, speaks with Tremayne Webb, esports coordinator at Del Norte High School in Albuquerque, N.M., on January 23, 2026.
    Laurie Lehman, the esports district manager for New Mexico's Albuquerque Public Schools, speaks with Tremayne Webb, an esports coordinator, at Del Norte High School on January 23, 2026.
    Ramsay de Give for Education Week