Air Force General Leaves Fla. School District Flying High
Superintendent Instilled Sharp Management Focus on Using Data
On the third floor of the school district’s central office here in Duval County, Fla., is a windowless room where the walls are covered with charts. Data on student performance, paycheck processing, energy usage, maintenance requests, and a host of other indicators are held neatly with a set of white pushpins.
Officially, it’s called Mission Control, but nearly everyone calls it the War Room. Few places in the district better symbolize the tactical approach to management pursued by John C. Fryer, the retired U.S. Air Force major general who has served as the superintendent for the past seven years.
“It’s to drive all of our people to be disciplined about connecting their daily work to strategic goals,” he said in explaining the room. “And to benchmark...
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