Continuous Improvement

The Chippewa County Department of Human Services (CCDHS) in Wisconsin works like most other government human services groups, providing child protection services, foster and respite care, elder abuse care, and more. However, they recently launched an innovative plan to gather customer feedback and use the data they collect to support improvement. From September 1-15, CCDHS is asking residents of the county to complete a short survey about the department's strengths and weaknesses as well as what services they need from the human services group. This is the first time the county has conducted such a survey.