Frequently Asked Questions About Education Week
Password Problems
I forgot my password. Can you tell me what it is?
My automatically generated password does not work.
Registration Problems
I have forgotten my user name. Can you tell me what it is?
How do I unregister from your Web site?
Claiming Premium Access for Print Subscribers
I am a print subscriber. How do I claim Premium Access?
I tried to claim Premium Access, but it did not work. Why can't I claim?
Subscription and Cancellation Questions
How do I cancel my subscription to edweek.org?
How do I cancel my trial subscription?
How do I subscribe to Education Week in print?
How do I subscribe to edweek.org online?
How do I subscribe or unsubscribe from the free e-newsletters?
Account Management
How do I change my e-mail address?
How do I change my street address?
How do I make sure you received payment for my subscription, or pay it online?
Content and Access Questions
Why can't I access articles from my e-newsletters?
I subscribed to free e-newsletters, but I am not receiving them. Why not?
What are the benefits of free registration on your site?
What are the benefits of having a paid subscription to your site?
Why don't I currently receive 2 free articles per week of my choice as a registered guest?
How do I find articles from old issues of Education Week?
I logged in, but got a blank screen after that. What happened?
I logged in, but still could not get to articles. What happened?
How do I acquire a display name?
How do I get access to my profile?
What are some other features of my profile?
Where do I comment on an article?
What kinds of comments are appropriate to post?
Why isn't my comment showing up?
What is the "Report Abuse" option?
What is the "Recommend" function?
I forgot my password. Can you tell me what it is?
If you cannot remember your password, simply click on the Forgot Your Password? link, fill in your e-mail address, and a new password will automatically be sent to you via e-mail. Please check junk mail/spam boxes as some e-mail security settings will dictate that the password e-mail gets sent there. You may also add "edweek@icnfull.com" to your list of approved senders to ensure the email with your new password is delivered to your inbox.
Once you receive the automatically-generated password, you have the option of changing the password to anything you want. After logging in with your username and automatically generated password, click on My Account, found at the top of the homepage. From there, click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
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My automatically generated password does not work.
If you find that your automatically generated password does not work, you should take the following steps:
- Be sure you are logged out of the site. You will know you are logged out if the options at the top of the homepage are
Login | Register | Subscriptions. - Once you are sure you are logged out, close your browser.
- Open a new browser window, and delete your cookies.
- In Internet Explorer, delete cookies by clicking Tools, Internet Options, General Tab, Delete Cookies (middle of the box).
- In Firefox, delete cookies by clicking Tools, Clear Private Data, Cache & Cookies.
- Return to homepage at www.edweek.org.
- Click Login in the upper right of the homepage.
- Enter your username (e-mail address) and automatically generated password sent to you via e-mail in the yellow box on the right of the page. To be sure you enter the password correctly, copy and paste the password from the e-mail into the box on the login page.
- You will know you have successfully logged in if you are automatically returned to the homepage and the options at the top of the page have changed from Login | Register | Subscriptions to My Account | Subscribe | Logout
Once you have successfully logged in, we recommend changing your password. Do this by going to My Account. Click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
After changing your password, make sure you re-enter this on the login page the next time you login, rather than using any pre-filled password that may be there.
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To change your password, you must first be logged in. Once you are logged in, click My Account at the top of the homepage. Click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
After changing your password, make sure you re-enter this on the login page the next time you login, rather than using any pre-filled password that may be there.
I have forgotten my user name. Can you tell me what it is?
Your username is the same as your e-mail address. If you have forgotten which e-mail address you used when you registered, simply go to the registration page, and register using the e-mail address of your choice. If you have already used the desired e-mail address, you will get an error message saying the username already exists. You should then login using that username, but click on Forgot Your Password? in the login box to have a new password issued to you (unless you remember your old password).
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I am trying to register, but got a message saying "User Name already exists." How can that be, when I have never registered before?
There may be several reasons:
- Sometimes people forget they registered years ago, especially when they use the Web site infrequently.
- A colleague may have registered using your e-mail address.
In either case, that e-mail address is already used, and cannot be reused. You can easily make sure you are in possession of this user name by changing the password to something only you know. Simply go the Forgot Password page, fill in your email address, and a new password will automatically be sent to you via e-mail.
Once you receive the automatically-generated password, you have the option of changing the password to anything you want. After logging in with your username and automatically generated password, click on My Account, found at the top of the homepage. Click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
A second option is to register using a different e-mail address. You may do this by going to http://www.edweek.org/go/register
If you did not use the e-mail address previously, you will get no error message and that e-mail address and password will become your new username/password.
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How do I unregister from your Web site?
It is not necessary to unregister. If you no longer wish to receive e-newsletters or e-mail notifications about new features or events on edweek.org, log into www.edweek/org, then click on My Account, found at the top of the homepage. Click on eNewsletters/Preferences and uncheck any newsletters or other emails you do not wish to receive. You may also choose to optout of all communications, but please be aware you will not be able to renew without help from Customer Service if you choose this option. When you are done editing your email preferences, press Save Changes to apply the changes to your account.
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I am a print subscriber. How do I claim Premium Access?
If you are already a registered user on the Web site, first be sure you are logged in. You will know you are logged in if the options at the top of the homepage are
My Account | Logout.
If you are not logged in, go to http://www.edweek.org/login.html. Enter your e-mail address and password.
If you are not already a registered user, please register first.
Once you are registered and logged in, claim your Premium Access on the claim page. Enter your claim code (found on the label of your magazine, next to the words Claim Code.) If you see 15-digit number, please call Customer Service at 1-800-445-8250 for help claiming.
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I tried to claim premium access, but it did not work. Why can't I claim?
There may be several reasons you cannot claim Premium Access:
- You need to be an active print subscriber in order to claim Premium Access. Check your account status here.
- You are not logged in or registered. If you are not logged in, go to http://www.edweek.org/login.html. Enter your e-mail address and password. Then, do not click the login button. Instead, click on the words Claim Now in the box below the login box. If you are not registered, register and follow the instructions above.
- Someone else may have claimed your premium access. Some offices share subscriptions to Education Week. Please call Customer Service at 1-800-445-8250 to determine if your Claim Code has been used by another user already. Our access policy allows for only one user to claim for each print subscription.
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How do I cancel my subscription to edweek.org?
Please call 1-800-445-8250 to cancel your online subscription.
If you are canceling a monthly subscription, please note that cancellation will be effective at the end of your subscription month, and you will not be charged for any additional subscription months.
For example, if your subscription began on August 21, it is set to automatically renew on the 21st day of each month. If you called to cancel after the 21st, your card has already been charged, and therefore your service would extend until the 20th of the following month, but no further charges would be incurred. If you called to cancel prior to the 21st, your service would continue through the 20th of that current month, and no further monthly charges would be incurred.
If you are canceling an automatically renewable annual subscription, a prorated refund will be issued for the portion of your subscription which has not been served.
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How do I cancel my trial subscription?
Please call 1-800-445-8250 to cancel your trial subscription.
Please note that if you have a two-week free trial, you must cancel within those two weeks to avoid being charged. If you are beyond the free trial period, you may have already incurred a charge. If that is the case, your subscription will continue through the end of month for which you were just charged, and no further charges will be incurred in the future.
If you are canceling a four-week free trial, you must cancel within those four weeks to avoid being charged. If you chose a billing option for payment, simply write "cancel" on the bill and return it in the envelope provided. If you chose to pay by credit card, your subscription will be terminated immediately, and a prorated refund will be issued for the portion of your subscription which has not been served.
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How do I subscribe to Education Week in print?
To order a print subscription, go to http://www.edweek.org/offer.html or call 1-800-445-8250.
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How do I subscribe to edweek.org?
To order an online subscription, go to http://www.edweek.org/offer.html and select the online offer that interests you.
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How do I subscribe to or unsubscribe from the free e-newsletters?
Changing your e-newsletter selections is easy. First, make sure you are logged in to www.edweek.org. You will know you are logged in if the top of the homepage has these options:
My Account | Subscribe | Logout
Select My Account, then eNewsletters/Preferences. Check the boxes for the e-newsletters you are interested in receiving, and uncheck the boxes for the e-newsletters you no longer wish to receive. Be sure to click the Save My Changes button when finished, so that your changes will be registered.
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I do not have subscriptions to any of the free e-newsletters, yet I still receive email from edweek.org. Why?
You may still receive e-mail from edweek.org. As stated in our privacy policy:
The e-mail address provided by you at registration, or as updated, may also be used by edweek.org or its Provider Partners to contact you for any reason, including: (1) your account status, (2) notification of the availability of new content or features of the edweek.org site, (3) participation in user surveys, asking for feedback on the edweek.org website and (4) notifying you of existing or prospective products and services offered by us or our advertisers and partners. edweek.org may send also you e-mail messages in connection with commerce services. These messages include, but are not limited to (1) order confirmations, (2) information about renewals, (3) service updates, and (4) response to customer support requests.
If you would like to completely unsubscribe from all notices and customer service responses, click here to login and go to My Account. Click on eNewsletters/Preferences and check the box next to "Opt me out of all communications including e-newsletters" at the bottom of the page. Please be aware you will not be able to renew without help from Customer Service if you choose this option. When you are done editing your email preferences, press Save Changes to apply the changes to your account.
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How do I change my e-mail address?
Make sure you are logged in, then from the homepage click My Account, and select Edit My Information. Type in your new e-mail address and click Save My Changes.
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How do I change my street address?
Make sure you are logged in, then click My Account and select Edit My Information. Enter your new address and any other changes, then click Save My Changes.
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My subscription renews automatically on a monthly basis. How do I change which credit card gets charged?
Make sure you are logged in, then click My Account and select Edit My Information. Enter your new credit card information, then click Save My Changes.
If the automatic renewal to your credit card was already attempted and failed to process because of a cancelled card, your monthly subscription would have been automatically suspended. To restart it, simply re-enroll here.
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How do I make sure you received payment for my subscription, or pay it online?
You can check your account status by logging in and clicking My Account from the homepage, then View My Transactions.
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I am nervous about entering credit card information/personal information online. Is your site secure?
Edweek.org is a secure site. It is secured by Thawte SSL encryption.
For more information on our security measures, review our Privacy Policy.
We understand that some people simply do not want to put personal information online. If you prefer, you may call 1-800-445-8250 and speak to a Customer Service representative.
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Why can't I access articles from my e-newsletters?
Some users have particularly high security settings which disable third-party or masked links like the ones used in our e-newsletters.
The only way around this problem is to use the e-newsletter as a guide for the articles you are interested in, then go directly to the Web site, www.edweek.org, to find those articles.
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I subscribed to free e-newsletters, but I am not receiving them. Why not?
You probably have e-mail filtering or anti-SPAM software. To ensure you can receive e-mail from edweek.org, try one of the following:
- Add the "edweek.org," "teachermagazine.org," "epe.org" domains to your e-mail "safe list." If you can't add a whole domain name, simply add the e-mail address of the newsletters you receive from edweek.org. The main addresses we send e-newsletters from is newsletters@edweek.org. Customer service emails are sent from epe.org and icnfull.com, for example, passwords@epe.org and customerservice@epe.org. You should add these as well, to ensure you can get help when you need it.
- If your settings don't allow you to add e-mail addresses to a "safe list" use your e-mail client's Help section or contact your e-mail/internet provider's Customer Service to help with your configuration options.
- Disable your e-mail filtering or anti-SPAM software (this is not recommended).
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With no registration required, any reader may view:
- The top three breaking stories on the edweek.org homepage.
- All Digital Directions content.
- Online Community of Your Peers, including Chats, Blogs, and TalkBacks.
See Free Content page for more detail.
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What are the benefits of free registration on your site?
After registering, you have access to even more edweek.org resources. In addition to what is listed above, you gain access to:
- Daily editor-selected Education Week & Associated Press stories.
- Up to seven free e-newsletters on relevant topics in K-12 education.
- Ability to comment on articles and start discussion with peers.
- All current and archived articles from Teacher.
- Search for top school jobs and career resources at TopSchoolJobs.org.
- Current Annual Reports - Quality Counts, Technology Counts, and Diplomas Count.
- State data and tools from the Research Center.
See Free Content page for more detail.
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What are the benefits of having a paid subscription to your site?
In addition to the benefits of registration, paid subscribers gain:
- Unlimited access to Education Week articles, commentaries, and web-only stories.
- 30+ years of searchable archives, covering the entire range of news and topics in K-12 education.
- All archived Annual Reports - Quality Counts, Technology Counts, and Diplomas Count.
- The Daily News, featuring K-12 stories from around the country.
See Chart for comparison of access tiers.
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Article previews exist for every article in order to offer the reader a chance to see an introduction to the article to decide whether to login or purchase a subscription in order to continue reading that article. The article preview will specify whether the article requires registration or subscription in order to view the entire length. Registered guests who are logged in will only see previews for subscription articles, whereas guests who have not yet registered nor logged in will see previews for every article.
On an on-going basis, a group of our editors collectively decide to place some Education Week & Associated Press articles in the Editors' Pick section of edweek.org These articles are chosen based on the overall interest of our readers and give them a free taste of edweek.org content.
Why don't I currently receive 2 free articles per week of my choice as a registered guest?
Our access tiers are designed to provide registered guests with a greater breadth of content with Editors' Picks and complete sampling of any article via the article previews. We truly feel that you will be pleased with the wide range of captivating news and content there is to explore.
How do I find articles from old issues of Education Week?
We maintain archived articles going back to the initial issues of Education Week. These archives are available to all paid subscribers. If you are not already a paid subscriber, choose a subscription plan and order here.
To find the desired article(s), it is easiest to use the search function found on each page of the Web site. If you need help finding something very specific, contact a librarian by e-mail: library@epe.org or phone: 301-280-3100.
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I logged in, but got a blank screen after that. What happened? I logged in, but still could not get to articles. What happened?
These situations are extremely infrequent and usually are related to an early version of a browser, a browser that is not well-supported, or high security settings.
Try logging out, then opening the site using one of our recommended browsers, Internet Explorer 6.0 or higher, Firefox 3.0 or higher, or Chrome.
If you continue to have problems, please e-mail technicalsupport@epe.org.
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A display name identifies your account during times when you would like to leave a comment for a particular article. The display name will also appear at the top right hand corner of every web page when you are logged in.
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How do I acquire a display name?
You will be asked to choose a display name when you register for online access. If you are already registered, simply go to My Account and then Edit My Information to enter a display name of your choice as long as it has not already been claimed by another person.
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You may always change your display name by going to My Account (top right hand corner when logged in) and then Edit My Information.
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The profile is a way to personalize your account by entering in as much personal information you would like including gender, age, educational connection, pictures, and interests.
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Click on your display name in the top right hand corner to access your profile.
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Anyone can see your profile, although you can control who can see messages posted to your message area. Messages can be set to be read and/or posted by your friends only (the default) or by any reader.
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What are some other features of my profile?
You can leave personal messages for others, add friends, and view all comments made on Education Week articles.
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If you click on a person's display name located next to their posted comment, you will be directed to their profile page. Either you can add them as a friend there or you will have to leave them a message to request them as a friend (depending on their settings).
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Where do I comment on an article?
You may comment on any article published after 12/19/2007. At the end of the article, you will see all previously posted comments and a place for you to enter you own.
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What kinds of comments are appropriate to post?
Lively debate is encouraged, but please refrain from profanity and personal attacks. By commenting, you are agreeing to abide by our User Agreement.
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Why isn't my comment showing up?
Comments posted on edweek.org should show up immediately. Comments do not require approval before posting. If you receive a notice that your comment is awaiting approval, it is the result of a technical issue. Please contact websupport@epe.org for help with troubleshooting.
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What is the "Report Abuse" option?
If a particular comment has elements of obscenity/vulgarity, hate speech, personal attack, advertising/spam, or copyright/plagiarism, please let us know by clicking on "Report Abuse" and specifying the problem.
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What is the "Recommend" function?
To endorse a comment of a fellow edweek.org reader, click on the "Recommend" button, which is located next to the person's comment. You can also recommend people on their profile page.
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