Frequently Asked Questions About Education Week

Questions About Accessing Story Content


How many stories can I read per month?

What are the benefits of free registration on your site?

What stories will I be able to get for free?

Does every page count against my ten story limit?

What happens when I reach my story limit during the month?

If I read the same story multiple times, will it count multiple times against my ten story limit?

How will I know when I have reached my story limit?

If I am a paid subscriber, do I have a story limit?

Online User Questions


I forgot my password. Can you tell me what it is?

I never received an automatically generated password, or it does not work. Can you help?

How do I change my password?

I have forgotten my user name. Can you tell me what it is?

I am trying to register, but got a message saying "User Name already exists." How can that be, when I have never registered before?

How do I unregister or stop getting email from your Web site?

I subscribed to free e-newsletters, but I am not receiving them. Why not?

Subscribed Reader Questions


How do I subscribe to Education Week in print or digital?

I am a print subscriber. How do I claim Premium Access?

I tried to claim premium access, but it did not work. Why can't I claim?

How do I cancel a trial or regular subscription?

How do I subscribe to or unsubscribe from the free e-newsletters?

How can I stop all email coming from Education Week?

How do I change my street address?

My subscription renews automatically. How do I change which credit card gets charged?

How do I make sure you received payment for my subscription, or pay it online?

I am nervous about entering credit card information/personal information online. Is your site secure?

More Help for Edweek.org Readers


What is a display name?

How do I acquire a display name?

Can I change my display name?

What is a profile?

How do I access my profile?

Who sees my profile?

What are some other features of my profile?

How do I add a friend?

Where do I comment on an article?

What kinds of comments are appropriate to post?

Why isn't my comment showing up?

What is the "Report Abuse" option?

What is the "Recommend" function?




Questions About Accessing Story Content


How many stories can I read per month?
Readers who choose to register and login get access to 10 stories per month. Education Week Premium Online and Premium Online + Print subscribers get unlimited access to edweek.org. If you do not want to register or subscribe on edweek.org, you will have very limited access to stories.
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What are the benefits of free registration on your site?
After registering, you have access to any 10 stories on edweek.org each month. Other benefits include:

  • Always-fresh news, analysis, and opinions.
  • Access to your 10 free stories from anywhere, on any device.
  • Sign up for free timely and topical e-newsletters.
  • Go deep into the 33+ years of fully-searchable archives.
  • Receive invitations to free topical webinars.
  • Ability to comment on articles and start discussion with peers.
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What stories will I be able to get for free?
You will have access to 10 articles, commentaries, opinions, or other stories of your choice each month if you are a registered user. These articles may come from Education Week, Teacher, Digital Directions, or Industry and Innovation. Registration is easy and free, and also allows you to sign up for our free topical e-newsletters. These free e-newsletters are a great way to stay informed. If you are a subscriber, you have unlimited access to stories. Click here for more of what’s available for free.

Does every page count against my ten story limit?
Only the story pages – articles and opinions – count against your ten story limit. You will always be able to view the home page, all topics pages, sections, collections, tables of contents, multimedia, and story previews.

What happens when I reach my story limit during the month?
When you reach your story limit, you will be prompted to subscribe to continue reading. At that point, you will still be able to read story previews. Your story limit will be reset each calendar month.

If I read the same story multiple times, will it count multiple times against my ten story limit?
You may read a story multiple times during the calendar month, and it will only count once against your story limit. When the next calendar month begins, however, reading that same story will count against your new story limit.

How will I know when I have reached my story limit?
There will be messages on the page that will tell you when you are getting close to your limit, and when you have reached your limit.

If I am a paid subscriber, do I have a story limit?
Paid subscribers, in print and online, have unlimited, site-wide access.

Online User Questions


I forgot my password. Can you tell me what it is?
If you cannot remember your password, simply click on the Forgot Your Password? link, fill in your e-mail address, and a new password will automatically be sent to you via e-mail. Please check junk mail/spam boxes as some e-mail security settings will dictate that the password e-mail gets sent there. You may also add "edweek@icnfull.com" to your list of approved senders to ensure the email with your new password is delivered to your inbox.
Once you receive the automatically-generated password, you have the option of changing the password to anything you want. After logging in with your username and automatically generated password, click on My Account, found at the top of the homepage. From there, click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
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I never received an automatically generated password, or it does not work. Can you help?
If you requested a new password and never received it, or if your automatically-generated password does not work, please call customer service at 1-800-445-8250 from 7 a.m. to 10 p.m. ET and ask the representative to manually reset your password.
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How do I change my password?
To change your password, you must first be logged in. Once you are logged in, click My Account at the top of the homepage. Click on Edit My Information, enter your new password in New Password Only, and press Save My Changes. After changing your password, make sure you re-enter this on the login page the next time you login, rather than using any pre-filled password that may be there.

I have forgotten my user name. Can you tell me what it is?
Your user name is the same as your e-mail address. If you have forgotten which e-mail address you used when you registered, simply go to the registration page, and register using the e-mail address of your choice. If you have already used the desired e-mail address, you will get an error message saying the username already exists. You should then login using that username, but click on Forgot Your Password? in the login box to have a new password issued to you (unless you remember your old password).
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I am trying to register, but got a message saying "User Name already exists." How can that be, when I have never registered before?
There may be several reasons:
1. Sometimes people forget they registered years ago, especially when they use the website infrequently.
2. A colleague may have registered using your e-mail address.
In either case, that e-mail address is already used, and cannot be reused. You can easily make sure you are in possession of this user name by changing the password to something only you know. Simply go the Forgot Password page, fill in your email address, and a new password will automatically be sent to you via e-mail. Once you receive the automatically-generated password, you have the option of changing the password to anything you want. After logging in with your username and automatically generated password, click on My Account, found at the top of the homepage. Click on Edit My Information, enter your new password in New Password Only, and press Save My Changes.
A second option is to register using a different e-mail address. You may do this by going to http://www.edweek.org/go/register
If you did not use the e-mail address previously, you will get no error message and that e-mail address and password will become your new username/password.
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How do I unregister or stop getting email from your Web site?
It is not necessary to unregister. If you no longer wish to receive e-newsletters or e-mail notifications about new features or events on edweek.org, log into www.edweek/org, then click on My Account, found at the top of the homepage. Click on eNewsletters/Preferences and uncheck any newsletters or other emails you do not wish to receive. You may also choose to opt out of all communications, but please be aware you will not be able to renew without help from Customer Service if you choose this option. When you are done editing your email preferences, press Save Changes to apply the changes to your account.
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I subscribed to free e-newsletters, but I am not receiving them. Why not?
You probably have e-mail filtering or anti-SPAM software. To ensure you can receive e-mail from edweek.org, try one of the following:

  • Add the "edweek.org," "teachermagazine.org," "epe.org" domains to your e-mail "safe list." If you can't add a whole domain name, simply add the e-mail address of the newsletters you receive from edweek.org. The main address we send e-newsletters from is newsletters@edweek.org. Customer service emails are sent from epe.org and icnfull.com, for example, passwords@epe.org and customerservice@epe.org. You should add these as well, to ensure you can get help when you need it.
  • If your settings don't allow you to add e-mail addresses to a "safe list" use your e-mail client's Help section or contact your e-mail/internet provider's Customer Service to help with your configuration options.
  • Disable your e-mail filtering or anti-SPAM software (this is not recommended).
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Subscribed Reader Questions


How do I subscribe to Education Week in print or digital?
To order a print subscription, go to http://www.edweek.org/offer.html or call 1-800-445-8250.

I am a print subscriber. How do I claim Premium Access?
You must be registered and logged in to claim your premium digital access. If you are not logged in, go to http://www.edweek.org/login.html. Enter your e-mail address and password, and click the box that says "Check here to claim your FREE premium subscription after login."
On the claim page, enter your last name and claim code (your account number), which can be found on the label of your print issues.
If you are not already a registered user, please register first, then following the instructions on the registration page.
If you need help to claim your premium access, please call Customer Service at 1-800-445-8250 7 a.m. to 10 p.m. ET.
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I tried to claim premium access, but it did not work. Why can't I claim?
Please call Customer Service at 1-800-445-8250 to get help claiming your access.
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How do I cancel a trial or regular subscription?
Please call customer service at 1-800-445-8250, 7 a.m. to 10 p.m., to cancel your subscription.
Please note that if you have a free trial, you must cancel within free trial period to avoid being charged. If you are beyond the free trial period, you may have already incurred a charge. If that is the case, your subscription will continue through the end of month for which you were just charged, and no further charges will be incurred in the future.
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How do I subscribe to or unsubscribe from the free e-newsletters?
Changing your e-newsletter selections is easy. First, make sure you are logged in to www.edweek.org. You will know you are logged in if the top of the homepage has these options:
My Account | Subscribe | Logout
Select My Account, then eNewsletters/Preferences. Check the boxes for the e-newsletters you are interested in receiving, and uncheck the boxes for the e-newsletters you no longer wish to receive. Be sure to click the Save My Changes button when finished, so that your changes will be registered.
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How can I stop all email coming from Education Week?
To stop all communication from Education Week, click here, login, and go to My Account. Click on eNewsletters/Preferences and check the box next to "Opt me out of all communications including e-newsletters" at the bottom of the page. Please be aware you will not be able to renew without help from Customer Service if you choose this option. When you are done editing your email preferences, press Save Changes to apply the changes to your account.
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How do I change my street address?
Make sure you are logged in, then click My Account and select Edit My Information. Enter your new address and any other changes, then click Save My Changes.
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My subscription renews automatically. How do I change which credit card gets charged?
Make sure you are logged in, then click My Account and select Edit My Information. Enter your new credit card information, then click Save My Changes.
You may also call Customer Service at 1-800-445-8250 and provide your new credit card information.
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How do I make sure you received payment for my subscription, or pay it online?
You can check your account status by logging in and clicking My Account from the homepage, then View My Transactions.
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 I am nervous about entering credit card information/personal information online. Is your site secure?
Edweek.org is a secure site. It is secured by Thawte SSL encryption.
For more information on our security measures, review our Privacy Policy.
We understand that some people simply do not want to put personal information online. If you prefer, you may call 1-800-445-8250 and speak to a Customer Service representative.
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More Help for Edweek.org Readers


What is a display name?
A display name is required if you would like to post a comment on the Website. It identifies you publicly as the commenter, though you may use any name you wish as a display name. (Back to top.)

How do I acquire a display name?
If you are already registered, simply go to My Account and then Edit My Information to enter a display name of your choice as long as it has not already been claimed by another person.
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Can I change my display name?
You may always change your display name by going to My Account (top right hand corner when logged in) and then Edit My Information.
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What is a profile?
The profile is a way to personalize your account by entering in as much personal information you would like including gender, age, educational connection, pictures, and interests.
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How do I access my profile?
Click on your display name in the top right hand corner to access your profile.
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Who sees my profile?
Anyone can see your profile, although you can control who can see messages posted to your message area. Messages can be set to be read and/or posted by your friends only (the default) or by any reader.
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What are some other features of my profile?
You can leave personal messages for others, add friends, and view all comments made on Education Week articles.
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How do I add a friend?
If you click on a person's display name located next to their posted comment, you will be directed to their profile page. Either you can add them as a friend there or you will have to leave them a message to request them as a friend (depending on their settings).
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Where do I comment on an article?
You may comment on any article published after 12/19/2007. At the end of the article, you will see all previously posted comments and a place for you to enter you own.
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What kinds of comments are appropriate to post?
Lively debates are encouraged. But, please refrain from profanity and personal attacks. By commenting, you are agreeing to abide by our User Agreement.
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Why isn't my comment showing up?
Comments posted on edweek.org should show up immediately. Comments do not require approval before posting. If you receive a notice that your comment is awaiting approval, it is the result of a technical issue. Please contact websupport@epe.org for help with troubleshooting.
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What is the "Report Abuse" option?
If a particular comment has elements of obscenity/vulgarity, hate speech, personal attack, advertising/spam, or copyright/plagiarism, please let us know by clicking on "Report Abuse" and specifying the problem.
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What is the "Recommend" function?
To endorse a comment of a fellow edweek.org reader, click on the "Recommend" button, which is located next to the person's comment. You can also recommend people on their profile page.
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