On Borrowed Time

Less than a month after she was named the Cleveland school system's chief executive officer, Barbara Byrd-Bennett made an unannounced visit to Tremont Elementary School.

Tremont's principal, Richard Larrabee, thought: "Uh, oh. I've got my hands full."

Byrd-Bennett peered into every classroom—more than 40—during that December 1998 visit. She quizzed teachers and students, trying to capture a sense of Tremont's learning environment. And she noticed that the school appeared to be shedding its skin, promising Larrabee that the...

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